Términos y Condiciones de Ventas por Internet

DEFINITIONS

“Client” refers to the individual who completed the booking and or who is presented as the lead passenger.

“Passenger” refers to anyone who has been authorized by the reservation and or the client to enter the vehicle.

“Our Company” this is directly and only referring to Blue Car Line, not and in no connection to any agency that may have been used in the reservation process.

“Website” refers solely to bluecarline.com

“Chauffer” the individual contracted by Blue Car Line to drive your vehicle as routed by the reservation.

“Your” The individual whose name appears as lead passenger on the booking “Client”

“Parties” Refers to the client, company (Blue Car Line) or both depending on the structure of statement.

“Internet Sales” Refers to booking made directly and solely on through the website of our company at bluecarline.com

“Flight” the flight number that was entered at the time of reservation

CONDITIONS

2.1 Nothing outlined in these terms and conditions affect the clients’ statutory rights.

These terms are outlined to ensure a smooth business practice and to protect the company of Blue Car Line and the client/ passenger.

Any complaints should be made in writing either via email or posted to the details in the section of contact us on the website bluecarline.com.

Any special requirement or change in terms and conditions must be agreed in writing and signed by both parties prior to the reservation process.

RESERVATIONS

Blue Car line requires a minimum of 24 hours’ notice for online bookings.
Reservations within 24 hours must be made via telephone and then confirmed via email to info@bluecarline.com

If a reservation is made within the minimum 24 hours prior to the service and no email is sent by the client to the company to confirm the details requested. Blue car line reserves the right to class the reservation as null and void.

For reservations travelling to the airport to catch a flight it is company policy to always reserve the transfer 3 hours prior to the departure time of the flight.

It is your responsibility as the client to ensure that the flight number provided is correct as it is these flight numbers that will be used to track your flight for delays.

Blue car line is not liable for disruptions to the quality of access to the website due to excess force or due to events which Blue Car Line is not responsible for, in particular the failure of communication networks and/or gateways. Blue Car Line makes no guarantee that the website will function uninterrupted or error free, or that any errors will be corrected. It is the clients’ responsibility to confirm their service if no confirmation voucher has been received.

Blue Car Line accepts no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the User.

All images and text located at bluecarline.com are owned by Blue Car Line and copyright is prohibited.

THE SERVICE

Whist we do our upmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays cause by circumstances out of our control such as weather or road traffic accidents.

The driver will drive at a safe and sensible speed in accordance with the road conditions and the legal speed limits.

Blue car line and its chauffeurs reserve the right to refuse any service that they feel the passenger is under the influence of alcohol or drugs and or whose behavior poses a threat to the chauffer, the vehicle or any other passengers.

We reserve the right to change your vehicle type for a higher grade of vehicle if necessary.

We may occasionally subcontract vehicles from other companies

BEHAVOIR IN THE VEHICLE

Blue car line maintains a strict no smoking policy in all of its vehicles.

It is prohibited to consume food while travelling in one of our vehicles. Drinks are to the discretion of the driver.

Any damage to the vehicle to the fault of the passengers will be charged in accordance to the cost of the repair.

In the event of smoking or sickness in the vehicle the passenger/s are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.

TRANSPORT SAFETY

Blue car line vehicles and sub contracted vehicles are fully insured for passengers and third party claims. However customer property is carried entirely at their own risk and Blue car line shall not be held responsible/ liable for and loss/ damage to such property, unless from a direct act of the driver.

It is prohibited to carry animals on board any of our vehicles

The need for child safety/ booster seats must be pre-booked as stated throughout the booking process. These are a legal requirement and Blue car line reserves the right to refuse travel to any child who has not had the correct seat pre ordered.

It is not permitted to lean outside the vehicle or open the doors while the vehicle is moving.

It is not permitted to through anything from the vehicle, any fines or police action taken for this will be passed on to the client as their responsibility.

LUGGAGE

The price and vehicle given at the time of booking includes the number of suitcases and luggage that have been reserved. Excess or bulky luggage that has not be pre booked cannot be guaranteed to travel in the vehicle. If a larger vehicle is needed additional charges will apply. Subject to vehicle availability. If a service is cancelled by the customer due to the luggage not fitting into the vehicle by fault of the customer no refund will apply.

As with an airline, large luggage must be placed in the boot of the vehicle only cabin baggage can be carried inside the passenger compartment.

Blue car line will keep a lost property book at their office and will endeavor to return any lost goods that have been left in our vehicles to the customer. Please contact the office for lost property on (0034) 935403364

FLIGHTS

It is a requirement of reservation that all services, be a collection from an airport or journey to an airport include the flight number of departing or arriving flight.

The flight number given at the time of reservation will be used by Blue car line to monitor your arrival/ departure time.

If your arrival flight is delayed blue car line will amend your transfer accordingly free of charge and aim to collect you as close to the amended time given by your airline. You do not need to notify Blue car line of any flight delays.

It is the clients’ responsibility to advise Blue Car Line of any flight number changes or if you amend your flights.

Amendments cannot be made to a reservation for the reason of a passenger missing a plane due to their own fault.

CANCELLATIONS, AMENDMENTS AND NO SHOWS

Cancellations are free of charge if made a minimum of 24 Hours prior to the service taking place.

Cancellations within 24 Hours are non-refundable

Cancellations must be done via email to info@bluecarline.com

Reservations can be modified up to a maximum of 24 hours prior to the service free of charge.

A reservation is classed as a no show after the following waiting times. A no show is non-refundable. Airport arrival 1 Hour 30mins after the flight has landed Train Station 30 minutes after the train arrives. All other services 30 min waiting time.

Additional waiting time can be requested to the driver for hotel collections however this has an additional charge of 60 Euros per hour and must be paid prior to the service taking place either in cash to the driver or via card by calling the main office on 935403364

Amendments to a service while the reservation is taking place can only be authorized via main office. If you wish to change your journey this needs to be advised to the driver at the earliest convenience. Extended time periods or additional mileage will incur additional charges depended on the service reserved.

PAYMENT

Full payment is required at the time of booking online at bluecarline.com

All prices are inclusive of VAT which is at the current rate (2014) of 10%

Unless otherwise stated entrance tickets to museums or attractions are not included in the price.

If a reservation has been made via telephone and authorisation for later payment has been given this must be made a minimum of 72 hours prior to the service.

Your reservation may be subject to additional charges is an extended waiting time is required or for car parking fees for stops not included in reserved service.

Credit card charges are as follows :Debit Card 0%, MasterCard, Visa 3% and American Express 5%.

The charge on your statement will be shown as Blue Car Line

DATA PROTECTION AND PRIVICY POLICY

Blue Car Line will never keep your credit card details on file; they are never shown to us for internet sales.

By completing a reservation with Blue Car Line you authorise us to keep some of your details online for promotional purpose such as discounts on future bookings, we will never send more than 2 publications a month.

Blue Car Line is committed to protecting your privacy. The personal information which will be held on file will be held securely in accordance to our internal security policy and the law

We will only use the information that we collect lawfully, in accordance with the data protection Act 1998.

The type of information that we collect about you includes, your name, address, telephone number, email address and payment details.

Under no circumstance will we divulge your information to any third party.

We will give you the chance to refuse any marketing information from us in the future.

The information that we will hold will be accurate and up to date. You can check the information that we hold be contacting us via email. If you find inaccuracies we will delete or amend them promptly.